Sometimes an outdated HIBster certificate will get saved on your Mac when using Safari as your browser. This will prevent you from accessing the website.

To continue accessing HIBster via the Safari browser, you need to delete that certificate.

After it is deleted, go to the website again. A new, updated certificate is automatically generated. You may need to refresh a few times for it to kick in. 

We’ve included instructions below for deleting the certificate from Keychain, but if you don’t feel comfortable doing that, there is a simpler solution: you can use Google Chrome or Mozilla Firefox instead of Safari.

Here are the instructions for deleting the certificate: 

  • Click on the "Finder" icon in the Dock
  • Click on the "Go" menu at the top of the window
  • Select "Utilities"
  • Double-click on "Keychain Access"
  • Select "Certificates" from the list of categories. Click on the certificate you want to delete. It will have “hibster” somewhere in the name.
  • Click on "Edit" at the top of the screen
  • Click "Delete".
  • Confirm by clicking "Delete" again when prompted.
 If you have any other questions, please contact the Support team.