Confirm password needs reset

Using the Chrome browser, navigate to

Enter the username and password for the account.

The password will need reset if the following message displays after entering the credentials:

There are three methods for resetting a user password. They should be attempted in the following order.

Method 1 — Request a new password

After receiving the message that the username or password is incorrect, click the Close button.

Next, Click the blue Forgot Password? link below the login area.

After clicking the link, a pop-up box will display. Enter the username and email address associated with the account and then click the Submit button.

An automated message will be sent to the email address entered in the Email Address field.

The message should arrive a few seconds after clicking the Submit button, but could take up to a few minutes. The message will sometimes be sent to a Spam folder instead of the inbox, so be sure to check the spam folder as well.

The automated email message will contain a new, randomly generated password:

The new password will be a random combination of letters and numbers. This new password must be entered exactly as it appears — it is case sensitive.

Return to the HIBster login page ( and enter the new password. Copying the password from the email and pasting it into the password field on the login page will ensure that there are errors when typing the new password.

Update the password

After logging in, it is possible — and encouraged — to change the password.

Enter System Settings by clicking the icon of the gold and silver gears located in the red navigation bar.

Clear the dots in the Password and Password Confirmation fields.

Then enter a new password.

  • The same password must be entered in both the Password and the Password Confirmation field
  • The password must be at least eight characters long
  • The password must contain at least one capital letter
  • The password must contain at least one number
  • To save the new password, click the Save & Close button.

Method 2 — Contact the System Administrator for the school district

If, for whatever reason, a user is unable to reset their password, the next step is to contact the System Administrator within the school district.

The System Administrator can change the password by:

  • Generating the automatic password-reset message which will be emailed to the user
  • Manually changing the password and then telling the user, usually over the phone
It is up to the school district to decide how it would like to reset passwords for its users.

Method 3 — Contact HIBster Customer Support

If, for whatever reason, the school district system admin cannot reset the password, the EDS Support Team should be contacted.

Customer Support will:

  1. Show the school district System Admin how to reset user passwords
  2. Walk the user through manually resetting their password, as described in Method 1
It is always possible to reset the password for a user account. Following the steps above will provide for the quickest, most efficient way of resetting a password.