First step for closing an incident.
Go into the incident then go to the Conclusions Tab
Go to the bottom and click on the check box and then click close incident.
Once you click close incident you will get a box that pops up and says. The incident has successfully closed, would you like to reassign the incident? Here is where you will click Yes.
Once you click yes you will then select the superintendent in the dropdown box. Click the box at the bottom and then click assign. Once you click assign the incident is now owned by the superintendent and they will get an email.